Refund & Cancellation Policy

01Free trial

The free trial does not require a payment card and you are never charged for it. If you do not choose a plan, the trial simply ends and AI call handling pauses.

02How to cancel

Owners and Admins can cancel at any time from Billing & Subscription → Manage billing in the dashboard, or by emailing support@mycalldesk.net or info@mycalldesk-mail.netfrom the account’s email address. There are no cancellation fees and no long-term contracts.

Your plan stays active until the end of the billing period you have already paid for, then it will not renew. Usage above your plan during that final period is billed on the final invoice.

03Refunds

• Subscription fees are charged in advance and are generally non-refundable, including for partial months or unused minutes.
• Overage charges for minutes already used are non-refundable.
• Billing errors and duplicate charges are always refunded. Please report them within 60 days of the charge.

Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days. Where consumer law gives you additional rights, those rights apply.

04Upgrades & downgrades

Upgrades take effect immediately; you are charged a prorated amount for the rest of the current period. Downgrades take effect according to the options shown in Billing & Subscription, and any prorated credit is applied to future invoices rather than refunded.

05After cancellation

Your data is kept for 30 days after the subscription ends so you can reactivate or request an export. Phone numbers may be released to the carrier after 30 days — ask us before cancelling if you want to port your number.