Features
FEATURES
Turn every conversation into a business outcome
AI Business Discovery
Enter your website URL and MyCallDesk analyzes your services, hours, service area, FAQs and policies to build a draft knowledge base you can edit.
AI Safety Guardrails
The AI never invents prices, availability or policies. When it doesn't know, it takes the customer's details for a follow-up instead of guessing.
Business Hours & After-Hours
Set hours per day and holidays. After hours the AI still answers questions, captures leads, flags emergencies and books when possible.
Intelligent Call Handling
Greeting, intent detection, simple answers, information capture, qualification, booking or transfer, confirmation, and a structured record for every call.
Dynamic Lead Qualification
Define your own questions. The AI decides which are relevant — repair questions for a repair, install questions for an install — so it feels natural.
Appointment Booking
Proposes real openings and confirms only once your scheduling system does. Ready for Google Calendar, Outlook and Calendly integrations.
Transfer to a Real Person
The moment a caller asks for a human — or it's an emergency — the call is transferred straight to your phone. You can also ring the owner first during set hours, then fall back to the AI on no-answer, so no call is ever lost.
SMS Workflows
Appointment confirmations, information links, missed-call recovery and follow-ups — automatically, at the right moment.
Missed Call Recovery
A missed call triggers an instant text that starts an AI conversation, qualifies the lead and books the job — then notifies you.
Call List & Records
Date, caller, duration, intent, lead status, outcome, recording, transcript, AI summary, follow-up, appointment and tags — all in one place.
AI Lead Scoring
Every lead is scored Hot, Warm or Cold based on intent, urgency, service type and readiness — with clearly-labeled opportunity estimates.
Smart Notifications
Get alerts by email, SMS, dashboard or webhook for high-value leads, emergencies, booked appointments, callbacks and failed transfers.
EVERY MORNING
The Daily Business Brief
MyCallDesk sends a concise daily summary so owners always know what happened — and what needs attention — without digging through logs.
- Calls handled, new leads, appointments booked
- Missed calls recovered
- Top opportunity of the day
- Customers who requested a human callback
MyCallDesk Daily Brief
42
Calls13
Leads8
Booked7
RecoveredTop opportunity: John Smith — Furnace repair — potential $500–$1,000.
Attention needed: 3 customers requested a human callback.