Product Tour
SEE MYCALLDESK IN ACTION
From the first ring to a booked, dispatched job
AI CALL ANSWERING
Every call answered — and summarized for you
Your AI receptionist picks up day and night, asks the right questions, and books the job. A minute later you get the recording, the full transcript, a short summary and what to do next.
- Natural conversation in your business’s name
- AI summary, key points and sentiment for every call
- Recommended next action, e.g. “bring igniter and flame sensor”
- Safety guidance first on emergencies like gas or CO
TEXT MESSAGING
Texts answered in seconds, too
Customers who prefer to text get the same fast, friendly service. The AI replies, collects the details and books the visit — and you can jump in at any time.
- Two-way SMS on your business number
- Leads and customers created from the conversation
- Unread badges so nothing gets missed
- STOP / HELP handled automatically
LEADS
Every opportunity captured and scored
Each call and text becomes a lead with the service needed, address, urgency and a Hot / Warm / Cold score. Book a job in one click — the customer and address are filled in for you.
- Urgency and score at a glance
- Linked back to the original call or text
- One-click “Create job” from any lead
- Status from New to Booked
CREW SCHEDULING & DISPATCH
Your whole crew’s day on one board
Every booked job lands on the Dispatch Board. Drag it onto the right technician, stretch it to the time it needs, and open any job to see where it came from.
- One row per technician with photo and booked hours
- Colour-coded by urgency — emergencies stand out
- Time off blocked out — technicians can add their own
- Warnings before double-booking
DASHBOARD
Your business at a glance
See today’s calls, new leads, jobs and hot leads the moment you sign in, with the latest calls and their AI summaries one click away.
- Live counts for calls, leads, jobs and customers
- Recent calls with summaries ready
- Your AI status and business number on top
TEAM
Bring your technicians on board
Add your crew with their photo and title. Technicians sign in to see only the jobs assigned to them, while admins manage calls, leads, billing and dispatch.
- Photos and titles across the app
- Role-based access: admins vs. technicians
- Welcome email with sign-in details
SETUP
Live in minutes, not weeks
Tell us about your business, review what your AI will say, and pick a local number. No hardware, no contracts — start with a free trial.
- Guided three-step setup
- Your services, hours and service area
- Get a local number or forward your own
Ready to never miss another call?
Start your free trial — no credit card required. Set up takes about ten minutes.
Start Free TrialTry the Live Demo