Acceptable Use Policy

01Prohibited uses

You may not use the Service to:

• Send unsolicited messages, spam, or messages to people who have not given the consent the law requires.
• Run robocall, auto-dialer, cold-calling or lead-generation campaigns to purchased or scraped lists.
• Impersonate another person or business, hide who is calling, spoof caller ID, or mislead people about who they are talking to.
• Collect payment card numbers, passwords, government ID numbers or health information over calls or texts, unless we have agreed to it in writing.
• Send content that is illegal, fraudulent, threatening, harassing, hateful, sexually explicit or that promotes violence.
• Promote prohibited products, including cannabis where restricted, illegal drugs, firearms sales, gambling, high-risk financial offers, debt collection or other content restricted by carriers (often called “SHAFT” content).
• Use the Service for emergency services, life-safety monitoring or as a substitute for 911.
• Violate privacy, recording-consent, anti-spam, consumer-protection or telemarketing laws.

02Security & system abuse

Do not try to access accounts or data that are not yours, probe or bypass security, overload the Service, scrape it, reverse-engineer it, resell it without permission, or use it to build a competing product. Do not try to manipulate the AI agent into revealing other customers’ data or our internal instructions.

03Responsible AI use

Configure your agent with accurate information. Do not instruct it to make false or misleading claims, pressure vulnerable people, deny being automated when sincerely asked, or give professional advice (legal, medical, financial) it is not qualified to give.

04Enforcement

We may investigate suspected violations and, depending on severity, warn you, remove content, block numbers, suspend messaging or calling, or suspend or close the account. Carriers may also block or fine traffic that breaks their rules; any fines caused by your use may be passed on to you. Report abuse to support@mycalldesk.net or info@mycalldesk-mail.net.